Disabled customer with service dog says service refused - WXOW News 19 La Crosse, WI – News, Weather and Sports |

Fountain City (WQOW) - The owners of an area motel have agreed to make changes, after being accused of turning away a disabled customer with a service dog.

That customer filed a complaint with the state justice department against the Fountain City Motel and its owners, Neil and Cory Isakson. The customer says an owner told them they could not bring a service dog because other customers have animal allergies. 

When reminded that it's against the law to turn away a customer with a service dog, the owner allegedly replied he had done it before and would rather pay the fine when quote, "crybabies like you complain." The owner also allegedly said his was the only motel in the area, so he could do what-ever he wanted.

The state Department of Justice says a settlement has now been reached for the apparent violation of the Americans with Disabilities Act.  That agreement calls for the motel to ensure that customers with disabilities and service dogs have full access to the motel.  The owners also agreed to train staff on the law, and to post a non-discrimination policy on the internet and in the motel.