Fountain City (WQOW) - The owners of an area motel have agreed to make changes, after being accused of turning away a disabled customer with a service dog.
That customer filed a complaint with the state justice department against the Fountain City Motel and its owners, Neil and Cory Isakson. The customer says an owner told them they could not bring a service dog because other customers have animal allergies.
When reminded that it's against the law to turn away a customer with a service dog, the owner allegedly replied he had done it before and would rather pay the fine when quote, "crybabies like you complain." The owner also allegedly said his was the only motel in the area, so he could do what-ever he wanted.
The state Department of Justice says a settlement has now been reached for the apparent violation of the Americans with Disabilities Act. That agreement calls for the motel to ensure that customers with disabilities and service dogs have full access to the motel. The owners also agreed to train staff on the law, and to post a non-discrimination policy on the internet and in the motel.
All content © Copyright 2000 - 2013 WorldNow and WXOW. All Rights Reserved.
Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Administrative Assistant Theresa Wopat at 507-895-9969. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at firstname.lastname@example.org.