EAU CLAIRE (Press Release) - At Mayo Clinic Health System, we hold a sacred trust with our patients to provide care with the highest level of integrity. If something happens to betray that trust, it's devastating and painful for all involved.
On Aug. 30, a complaint was filed about the care provided by one of our former physicians, Dr. David Van de Loo, a pediatric and sports medicine specialist.
Mayo Clinic Health System in Eau Claire began a comprehensive internal investigation within hours, and the next day the physician was placed on administrative leave, away from contact with any patients. What we discovered during our internal investigation into this incident was surprising and deeply troubling to all of us.
The organization had not received previous complaints of this nature about Dr. Van de Loo and has policies that encourage staff to report any inappropriate actions by health care providers. Our extensive internal review of this incident revealed that his actions were inappropriate, outside the standard of care and a violation of the trust patients place in our organization.
Dr. Van de Loo's employment with Mayo Clinic Health System in Eau Claire ended on Sept. 12. After his employment ended, additional patients have expressed concerns, and they are being reviewed and investigated.
We have collaborated with the Eau Claire Police Department throughout their investigation and are committed to doing so in the future. Mayo Clinic Health System reported Dr. Van de Loo to the Wisconsin Medical Examining Board on Sept. 11, and we will continue to cooperate fully with outside agencies investigating this matter.
Our top priority has always been protecting our patients. In this, and in all cases, we promptly and thoroughly review any complaints and take decisive action.
Mayo Clinic Health System is fully committed to meeting the needs of those affected by this situation. If you have any concerns or questions about this situation, please call our Customer Service Information Line at 715-464-7777. We encourage current or previous patients who may have concerns about the care provided by Dr. Van de Loo to contact us, the Eau Claire Police Department or Eau Claire County Human Services.
For information about how best to talk with your child about this topic and what's appropriate for general exams, go to mayoclinichealthsystem.org/tips-for-parents.
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