Health care website continues to malfunction - WXOW News 19 La Crosse, WI – News, Weather and Sports |

Health care website continues to malfunction

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WAUSAU, Wisconsin (WAOW) - The Obama administration says it fulfilled its promise to have the Affordable Health Care website working better by December 1.

When Healthcare.gov opened for business October 1, it was plagued with problems. But area enrollment specialists say the site is still suffering.

Aylee Her has spent the past two months helping people enroll for health insurance through Healthcare.gov. He says it's been an uphill battle. "Some days it works great. Some days it may not work so great," said Her.

He says the site easily gets overloaded and especially has problems when consumers try to submit applications to see their insurance options.

The Obama administration set a December 1 deadline for itself to fix the site. Administration officials say the site is running smoothly now. But when Newsline 9 tried to access the site Monday, the site was too busy.

Her says that's not unusual. "In real life when we go through the application process or work on the website, it's not quite as good as we hear," said Her.

Certified application counselors at Bridge Community Health Clinic say they've worked with 137 families looking for new health insurance. But only a few have been able to sign up. They say ten people in Marathon County and 800 throughout the state have completed enrollment.

"That's a lot of people we're working with but few are being enrolled. When we look at numbers, that's where the discouragement comes in," said Her.

The Obama administration has extended the enrollment deadline to have coverage on January 1. "That was to compensate for the malfunction of the government's website," said Her.

The new deadline is December 23. But enrollment specialists say they worry the site will have more problems with overloading as that date gets closer.

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