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Postal carriers overwhelmed with questions following mail truck fire

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Eau Claire (WQOW) - A day after a mail truck caught fire in Hudson, postal carriers in Eau Claire are overwhelmed with questions from Chippewa Valley residents who are wondering what went up in smoke. 

The United States Postal Service said there is a chance mail of packages from the Eau Claire area were destroyed. The processing plant the truck was leaving from takes mail from the western third of Wisconsin and most of Minnesota. The priority mail and packages that went up in smoke were on their way to another facility in Chicago. 

"It was only packages and mail originating from here, not stuff coming to the area," Eau Claire Postmaster Jason Brain said. "Everything in the truck was lost, there was no mail that was saved."

The U.S. Post Office recommends people track their packages - a service that is offered for free. Packages that arrived in St. Paul or Minneapolis between December 12 and December 13 and do not move after many days may have been destroyed. But, customers have to wait 15 days to file a claim. 

Pak Mail, an Eau Claire packaging and shipping business, said they sent out 114 packages Tuesday and all were shipped through the USPS. So far, they've only been able to track up to 30 of those so they're worried some were on that truck. 

Pak Mail said if your package is pending an update, it doesn't necessarily mean it was burned. Packaged pending updates could have been missed in the scanning process or mis-sorted and need to be re-routed. 

All priority mail comes with a $50 insurance guarantee but the USPS said if you sent cash through the main in an unregistered envelope, you'd be out luck. 

If you still have unanswered questions, the USPS suggest you call their Consumer Affairs Office at 612-349-4401. 

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